There are literally hundreds of “tools” in social media to help you grow your online reputation and business and most of them don’t have practical business applications (yet!).

The world of social media and social networking can be overwhelming, when viewed as a whole but there are certain threads that run through each social platform. One of those threads is that social networking is about meeting and engaging people, not trying to sell them.

You’ve heard the “cocktail party” metaphor. Social networking is like a cocktail party, you meet people and engage them looking for commonalities and a potential basis for developing a conversation (relationship). You’re not trying to marry the people you meet online, but rather to see if there is enough interest for a follow up “cup of coffee” so you can talk some more.

If you give the “Are you or anyone you know interested in buying or selling real estate?” at the on-line cocktail party, people will shut you out and ignore you very quickly. Why? Because they can and it’s their cocktail party!

Social media and networking are not designed to replace your offline marketing strategies either. In fact they are the perfect complement to them. The more prospects you can engage online and work them through your “marketing funnel” until you get the opportunity to meet them face-to-face, the more prosperous your business will be.

To start you only need to focus on three platforms:

1. The search engines – Google, Yahoo and Bing, you have to make yourself visible to the search engines or you’ll never get found by the people that don’t already know you and even they might not have the patience to look too hard. Think page 1 “above the fold”.

2. Facebook – You have to be where your customers are and 450 MILLION people can’t be wrong.

3. LinkedIn – This is the social networking site of choice for professionals. According to a recent study the average income of LinkedIn users is $109,000/year. Don’t know about you, but I need to know more of those kind of prospects. You can learn more about using LinkedIn for social networking by reading this article.

If you’re interested in referrals from other agents, they are most likely to come from here. This is your online resume and networking here is likely to provide quicker results. If being an REO agent is in your future it’s very likely the asset managers will start their search on LinkedIn to select qualified agents.

Step 2: It’s not about you!

This is the most difficult step for most veteran Realtors®.

Think of the internet and social media/networking as part of the largest real estate shopping mall in the history of mankind. Everyday millions of shoppers head to this mall to search for some sort of information about real estate. Unfortunately there are millions of choices for them, fortunately they have a directory to help them find the store they are looking for. That directory is the search engines, Google, Yahoo, Bing and now even Facebook.

So, how do you get to be the one these shoppers find?

Since day one in the business you’ve been told about growing your brand. Traditional marketing channels like newspapers, homes magazines, marketing flyers were always about YOU!

The evolution of online marketing has changed that.

Since the day the first Realtor gave internet access to the MLS, the consumer had the “keys to the kingdom”. The consumer is control and they like it that way. They can get the information with or without you.

It’s how you add value that will determine your success.

I’ve posed this dilemma to a number of local Realtors® and have gotten the same response most of the time: “They don’t need us anymore”

Absolutely incorrect!

They still need you, but not to search for houses. They can do that while watching “Dancing with the Stars” or on their wireless devices while driving through neighborhoods actually looking at their future dream home.

They need you to be the “resident genius.” They need you to tell them what’s going on in the market. They need you to tell them what’s going on in the community. They need you to tell them why particular subdivisions or neighborhoods are great places to live. They need you to share with them the “insider secrets” to a successful real estate transaction. In short, they need your expertise!

The consumer has the keys to the MLS kingdom and they’re not giving them up, so you have to find a way to bring value to this budding relationship that is not entirely real estate related.

If you were having a conversation with someone you hadn’t previously known, and they asked “Why should I do business with you?” How would you respond?

You might say because “I’m a market expert”, or “I’m the top producer in my office”, or “Because I provide outstanding service and I put my client’s interest first.”

Those are all very good reasons, but that’s what every Realtor® says. (It’s called me-too marketing)

If everyone is saying the same thing how is the consumer going to hear YOU above all the noise? You have to have a “WHY ME?” that will separate elevate you above the competition. Your WHY ME? has to bring value to this relationship.

Never forget the first rule of relationships. The person that brings the most value to the relationship will control the relationship! In the internet world consumers want to be educated (explains why there are millions of blogs) and entertained (YouTube!). They want to receive value.

They want you to give it to them!

Your WHY ME? has to be more than words, you have to show the skeptical consumer that you’re different better than your competition. Think of yourself as the Mayor of your City/Neighborhood or the President of the local Chamber of Commerce, who happens to sell real estate. The more time you spend promoting your city, community, or neighborhood. The more trusting consumers will be of you. Then, your real estate job gets a whole lot easier!

Step #3: You need the keys, to get the engine running!

For consumers that don’t already know you, they have to be able to find you through the search engines. How will they do that? They will “Google” what interests them.

Getting found on the internet, whether it be your web page or Facebook business page or even your Google local business listing revolves around keywords, so even if you already have a well established brand using your name, start thinking like your prospects and build your business around your “keywords”.

Google Keyword Tool – you will need a Gmail account to access

Here’s an exercise

Using the Google keyword tool, enter (your city) real estate or homes for sale in (your city), the keyword tool will give you the number of searches over the past month along with variations of those terms. You can also use the tool to measure how much competition you will have.

Now search by your name with Realtor or real estate agent and compare the number of searches.

If you want to fish…fish where the fish are!

The more proficient you are with keywords, the greater the chance that someone searching for real estate in your local market will find you.

You should strive for a first page ranking on all the search engines (Google, Yahoo, Bing) for the target markets you have selected. The chances of being found drop dramatically once you get off the first page.

So, who are your target markets?

If you said, “anyone looking to buy or sell a home”, you have almost NO chance of being found.

Why? Because that’s the playground where the big kids play and it’s very, very expensive to play there, you’re competing with Realtor.com, Homes.com, Zillow, Trulia, Movoto and all the other national listing websites. If you have enough money to compete with them, you probably don’t need this information.

If you said, “first time home buyers looking to buy in (your city)” or “homeowners looking to stop foreclosure in (your farm area)” your chances of being found have increased dramatically.

Why? These are searches in your local market (hyper-local) and you will find a better quality lead. Research has shown that the closer a consumer gets to their buying decision, the more “granular” their searches get. They may start off searching by “homes for sale”, but as they begin to focus on a particular city or neighborhood they’re going to search for “(your city) homes for sale” or “(your city) real estate”. Then as they identify particular neighborhoods, their searches might be “Paseo del Sol homes” or “Greer Ranch homes for sale”.

The interesting part of this search process is that Google has a memory, and as they recognize an individual’s searching patterns with particular keywords, they will try to match those searches with relevant content and those pages will rank higher for that consumer.

You can also try “Wonder Wheel”- Watch Wonder Wheel video – which simplifies the keyword search process by giving you the ability to branch off in a number of directions in your search and perhaps find other niche markets.

Step #4 – Write a killer profile

“A Google Profile is simply how you represent yourself on Google products – it lets you tell others a bit more about who you are and what you’re all about. You control what goes into your Google Profile, sharing as much (or as little) as you’d like.”

Even if you don’t have a website or a Facebook business page, or a LinkedIn account, you can still be found on the internet by consumers who don’t know you, by writing a “killer profile”.

A killer profile is one that sounds more like a press release than a bio. Strategic use of keywords in your profile(s) enables consumers to find you based on their searches (Step 3). When you write your profile try to be as keyword rich as possible.

Back to the Google keyword tool and look for more keyword terms that are easily included in your profile.

As much as possible (don’t make it weird) refer to yourself in the third person because there will be people who know you or are checking up on you and you want to make sure they can find you as well.

A great source of ideas for a “killer profile” is ActiveRain. Search Realtors in your local area and check out their profiles. You will soon see the difference between a “killer profile” and a “me too” profile.

You only have to write one profile. Create a word or Google document, then just copy and paste to your selected sites.

As you search for other niche markets, update your profile with keywords related to that market.

Your profile only has one purpose! Help people find you!

Just like your profile might be for an on-line dating service, your business profile’s purpose is to generate enough interest to have a first date, then you can let the relationship grow from there,

How will you know if it works? Upload your profiles to each of the search engines, to your Facebook business page, and to LinkedIn. Give it a couple days, then Google your name. You should see dramatic improvement.

Maintaining your search engine ranking is not a “set it and forget it” strategy. Too many agents have spent a lot of time building their ranking only to lose it 30 days later because they didn’t keep the contact fresh.

Your online visibility all starts with your keyword rich profile. Take the time to write a “killer profile” and you should see improvement quickly.

Step #5 – Do it!

The only bad online strategy is the one you don’t do!

Remember, you have competition out there and it’s not limited to just your MLS board. Think about how many Realtors in Southern California have access to your MLS listings. That is how much competition you have.

To beat your competition you will have to be:

1) Creative- Take a look at what your competition is doing and do something different. Just because they’re doing it doesn’t mean it’s working. Think like your prospects, how can you educate, entertain, or enrich?

2) Patient – Like all relationships, on-line relationships take a while to develop. Don’t expect immediate results. Treat your on-line platforms with the same diligence you use for your off-line marketing. Be consistent. If you feel a relationship is getting stale, get creative and try something new, if that doesn’t work try something else.

The only thing constant in internet marketing is change. The technology is changing at a dramatic pace and in a year even these suggestions may be out of date.

You have to be committed to invest the time and effort to develop your on-line reputation.

Perhaps the worst thing that can happen to you is you find a qualified prospect and when they go on-line to “check you out” (and they will!) they can’t find you, but instead find another agent who has taken the time to build an “on-line brand”.

Having observed and worked with Google now for at least a decade, this is a big deal. Not so much because Google has been reticent in making changes to their search page, but because it highlights a small victory for left-side navigation.

In the area of website design, we encounter lots of opinions and preferences for different layouts and site navigation styles. We try to develop what is best for users working off of some core principles for website design like Eyetrack studies and other research.

Alternative navigation strategies abound on the Internet. You have different varieties of top nav, right-side nav, and embedded navigation styles to go along with left-side navigation.

The fact that Google has elected to go with a left-side navigation format on their new search page is a profound development. The main reason being that Google doesn’t make a major move like this without extensive testing and research. If tried and true Google, who has managed to dominate the search landscape with one of the most simple search page designs in history, made the judgment call to go with left-side navigation, then I am willing to accept that all of the prior testing and research they did points to this being the best option.

Here are what I consider to be some of the highlight points from the interview in note form:

• The number of pages crawled by Google is proportional to the Google PageRank of the website and its pages.
• PageRank decays as it moves deeper into pages.
• Minimize shared bandwidth to avoid failed crawled attempts due to host load limits.
• Duplicate content is merged into a single unit, not dropped or ignored completely.
• Avoid using Session IDs when possible.
• There is some PageRank loss in using a 301 redirect.
• The rel=canonical tag is okay to use with frequency and recommended when no 301 redirect is possible
• A blocked URL in a robots.txt is still indexed by Google
• Cutts recommends just letting Google crawl a website and sift out the duplicate or extraneous content. Excessive use of the robots.txt is unnecessary.
• PageRank sculpting is not necessary if a site’s architecture is sound.
• PageRank sculpting is being reduced in importance because Google wants search engines and users to see the same website linkage and have a similar experience when navigating the website.
• Be sure to use NoFollow links for ads on your website. Google does not want website advertisements effecting search engine rankings.
• Google has new link spam tools and technology that they will be implementing.

Of course, much of the information above is already known by most SEO professionals or was long suspected to be the case, but it’s always good to get an official word from Google itself on these matters.

Google has already integrated real-time data into its search results through data deals with the likes of Facebook, MySpace and Twitter. But stakes are higher than mere quality search results at this point. Google’s position as the dominant web portal is now being threatened.

Google’s most recent answer is Google Buzz. Google Buzz is a handy social networking system built into Gmail that enables social networking activities like instead messaging and file sharing. You can get real-time updates on topics of interest as well as enabling you to connect to pre-existing social networking services like Flickr and Twitter.

Google is a bit late to the party, but with its heavy mass of Gmail users, Buzz could easily catch on and become the next social networking fad.

During the past week, Google cemented their effort even further by working out deals with Facebook and MySpace. They made the official announcements on their Google Blog.

We are already seeing tweets and other real-time data popping up all over the SERPS. Expect to see even more with Facebook and MySpace in the mix.

This recent Google Webmaster video answers the question of how Google evaluates social media links.

The following points are what I consider to be the highlights from the video:

• Google doesn’t treat social media links any differently than it treats links from any other website
• Website reputation, and here Cutts specifically mentioned Google PageRank, plays a vital role in evaluating the source of the link
• Facebook and Twitter profile information must be public for Google to index any of the information
• Contrary to popular belief, links from social media websites, as well as .gov and .edu domains, do not receive any special weight beyond the normal ranking factors that apply to all pages and links

All in all, some really good information to keep in mind when link building with social media websites.

Today it became official. Google announced the launch of its real-time search.

Google has proven to be a master of relevancy, but their success always relied on the past and web archives. They have always struggled to generate the speed necessary to be relevant in the present, a challenge I discussed at length in a previous article I wrote called The Social Media Shift.

But new information retrieval technologies and social media sources of data are changing the search landscape for Google. They are now able to meet the challenge of real-time speed.

“Our real-time search features are based on more than a dozen new search technologies that enable us to monitor more than a billion documents and process hundreds of millions of real-time changes each day.”

Their effort relies on data retrieval through new partnerships with social media heavyweights like Twitter, Facebook, MySpace, and Jaiku, to name a few.

The idea that “the user should come first” when making decisions about site layout and content is so often stated that it can sound like an empty platitude. However, the message needs to ring true and really hit home. If you want your website to last, if you really want your website business to grow, then design your real estate website for people and do your best to make their user experience a happy one.

Of course, we have heard this mantra countless times and I can already see readers nodding more out of fatigue than approval. However, the sentiment really does need to be taken seriously. Why? The answer is because the future of the web is constantly evolving around the user experience. Attend to that experience and you will establish an edge that will keep your website on the forefront of your market.

What prompted me to write this article were some interviews I read on the Business Week website. Business Week did a short series of interviews with 5 of the major players at Google; Amit Singhal, Eric Schmidt, Udi Manber, Scott Huffman and Matt Cutts. Each of these individuals play pivotal roles in development and innovation with the company.

While each individual has a different role in the company, the primary purpose was the same for all. All were working to better understand the psychology of the web user and to create the best possible experience for them.

Amit Singhal’s efforts are directed at improving the user interface and constantly running experiments to test innovations. Eric Schmidt favors data openness “because we think that works best for the users.” Udi Manber has a special litmus test for his team when he says the “main measure is whether we help people and give them what they need.”

“We try to measure every possible which way we can think of how good is Google, how good are our search results, how well are they serving our users.” That is from the mouth of Scott Huffman.

And then there is Matt Cutts who defended Google’s methodology in his interview “because I feel like we wake up every day and work really, really hard to return the best-quality search results, and we’re fighting every day to do the best thing for our users.”

Now many webmasters are constantly spinning their wheels to rank for this and rank for that. They are watching the metrics, tracking the numbers, counting the leads they receive one by one. This is all well and good. Honestly, it is. But this pursuit should never lose sight of what is really important, the end user experience.

Yes, the statement “build websites for people, not search engines” does sound like an empty platitude these days. But in my opinion, it is a proverb that should not be taken lightly. If the seriousness with which Google takes the user experience is any indication, the future of the Internet is not simply in the next big app, marketing buzz trip, or other short-lived fad. Rather, the future is in the user and how they interact with the information and tools available to them.

Do you know your users as well as you should? Does your website give them what they need? Those two questions are a good starting point for delving into the psychology of your website visitors. Keep producing that website content for people, not search engines. And always keep in mind that the user comes first.

Surprisingly enough, it is Microsoft and its portal of websites that were at the top of the heap with an average of 3,920 hours. Not only did visitors spend more time on Microsoft websites, but the number of these visitors increased 43% from last year.

Google actually led the pack with a 48% percentage gain, but still lagged behind Microsoft significantly in time spent with an average of 2,512.

Yahoo, AOL and Fox all saw declines in time spent on their sites, with Fox suffering an abysmal decrease of 44%.

Of course, the report doesn’t track what visitors spent their time doing on the sites or why they visited in the first place, but it still serves as a good barometer for portal popularity. Microsoft, especially, with Adcenter being a very affordable PPC alternative, looks to be a good source of content leads for any marketing campaign.

Many search engine professionals have had the opportunity to test and play with the Google Caffeine sandbox for the last several months. But the sandbox has closed shop, which usually is a sure-fire sign that a new launch is right around the corner.

In a video conducted with Matt Cutts back in August, WebProNews got some of the skinny on the new Caffeine changes.

The long and short of the interview is that Caffeine marks a major “rewrite of [Google's] entire indexing system.” Cutts stated that end-users should not to be alarmed since they won’t notice much of a change. Most of the updates are going into the product under the hood for “more flexibility and power” in handling content.

The content posing the biggest challenge, of course, is all of the real-time material and media generated in the social space. Google Caffeine will be better wired to handle all of the Web 2.0 content like blogs, tweets, and bookmarks.